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DVD Playing Tips: Questions & Answers
DVD Player Problems
Q: My set-top player refuses to play the disk, even though it plays commercial movies without trouble.
A: If you can, try playing it on your PC. If the disk plays on a PC-based DVD player this rules out the the individual disk being defective.
If either of these is the case with your DVD player you have three choices;
If you contact us for help, please provide us with the DVD Player brand and model. We will attempt to solve any problems for you.
DVD Player Problems
Q: My PC-based DVD player won't play the Movement video.
A: Unless there are obvious cracks or scratches on the information (shiny) side of the DVD, it is very unlikely to be faulty. It is possible, but we haven't had a faulty one yet in hundreds of disk.
First check the basics!
Some software DVD players encounter problems with our Regional Encoding. Unlike the DVDs that you own or rent which are set to play in North America (Region 1) or Europe & Japan (Region 2), the Movement video DVD is set to play in *all* regions (1-8). Occasionally, we find that software based players do not like the fact that All regions are selected to play. You can try to re-set the Region in your player software but *beware*, since most software players allow you to do this a very limited number of times! The only real work-around is to try a different player.
The PC DVD player with the least problems and most features is WinDVD. Versions 3 or higher seem to work well. Note that the demo version of WinDVD will allow you to play the first 5 minutes of a DVD before you have to buy the program. So at least you can see if the DVD plays on your computer or not.
If you contact us for help, please provide us with the DVD drive information (make & model), PC player information (brand and version), and operating system. We will attempt to solve any problems for you.
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