Q: My set-top player refuses to play the disk, even though it plays commercial movies without trouble. 

A: If you can, try playing it on your PC. If the disk plays on a PC-based DVD player this rules out the the individual disk being defective. 

• Regions: The movie industry has instituted a system of "regional coding" of DVDs. This means that every player checks the disk to see whether it is encoded for Region 1 (North America), Region 2 (Japan), Region 3 (Western Europe) etc, etc. All DVD players check the disk on start-up and if the regional coding doesn't match the one in the machine, the disk won't play. This is an anti-piracy scheme. For this reason you can't buy a DVD disk in London and play it on a machine in New York, and similarly you can't buy a player in Hong Kong and use it with disks purchased in Paris.
  The Movement video does not have the regional coding software flag set. We designed it this way so that it will play on all players, in all regions of the world. And it usually does. But, we have discovered that some small number of DVD players have not been designed correctly, and when they encounter a disk with no Regional Code they are unable to play it.
• DVD-R Compatibility: Another issue that causes problems is DVD players that are not fully DVD-R compatible. DVD-R is a standard (DVD Forum) for recordable media created by the industry for non-commercial DVD disks. Commercial DVD disks are produced in factories by pressing the information in the surface. Small runs of DVD disks can be created by recording on specially made recordable DVD disks. The standard that we use to create ours is referred to as DVD-R. Your player must be able to play DVD-R disks. Some players claim to be able to and cannot.

If either of these is the case with your DVD player you have three choices;

• Find another DVD player that will play the disk.
• If your player is new, exchange it for one that is designed properly.
• Return your Movement video to us for a full refund.

Q: My PC-based DVD player won't play the Movement video.

A: Unless there are obvious cracks or scratches on the information (shiny) side of the DVD, it is very unlikely to be faulty. It is possible, but we haven't had a faulty one yet in hundreds of disk.

First check the basics! 

• Make sure there are no hairs or debris on the playing (shiny) side.
• Make sure the appropriate drivers are installed so that the DVD mounts on your desktop. Remember this is a DVD Video (not a DVD-R or a CD-ROM). Look for answers here.
• Most problems we have encountered involve playing the DVD on a computer's DVD drive with out-of-date player software. Try the DVD on a set-top player instead of a computer.  Maybe at your local TV/Hi-Fi store or a friendly neighbor?

Some software DVD players encounter problems with our Regional Encoding. Unlike the DVDs that you own or rent which are set to play in North America (Region 1) or Europe & Japan (Region 2), the Movement video  DVD is set to play in *all* regions (1-8). Occasionally, we find that software based players do not like the fact that All regions are selected to play. You can try to re-set the Region in your player software but *beware*, since most software players allow you to do this a very limited number of times! The only real work-around is to try a different player.

The PC DVD player with the least problems and most features is WinDVD. Versions 3 or higher seem to work well. Note that the demo version of WinDVD will allow you to play the first 5 minutes of a DVD before you have to buy the program. So at least you can see if the DVD plays on your computer or not.

If you contact us for help, please provide us with the DVD drive information (make & model), PC player information (brand and version), and operating system. We will attempt to solve any problems for you.